These terms apply to all commercial transactions between GBI Ventures Ltd (limited liability company, 8 Northumberland Avenue, WC2N 5BY London, UK, Company No. 15416150) and customers via the website hercules-merchandise.co.uk and registered office. The company specialises in fan products sold to consumers and professional customers.
By ordering, customers accept these terms, which take precedence over customer-provided terms. These conditions do not override statutory UK consumer protection rights under the Consumer Rights Act 2015. Invalid provisions will not affect remaining terms, which shall continue in force.
Catalogues, brochures, newsletters, and advertisements are not binding offers. Explicit offers remain non-binding unless stated otherwise. Each offer applies to specific transactions only and does not automatically extend to future purchases. Offers remain valid for 30 calendar days unless otherwise agreed.
Office purchases conclude upon order form signature by customer and authorised GBI Ventures Ltd representative. Online purchases become effective only after receiving confirmation email following successful payment. Post-order modifications require written agreement from both parties.
Cancellations (partial or complete) may incur a 10% charge of the cancelled order value (excluding VAT) plus documented damages. The company may request identity verification and refuse orders, particularly in suspected resale scenarios.
If unable to fulfil orders due to stock unavailability, customers receive notification within 7 days and refunds within 14 days without compensation.
Consumer purchasers online may cancel orders within 14 days from the delivery day (Consumer Contracts Regulations 2013). Written notification is required. Returned products must remain unused in original packaging; customers bear return costs.
This right does not apply to customised/personalised products. Business customers do not have withdrawal rights.
All prices are quoted in GBP, exclusive of VAT unless specified otherwise. Delivery and administrative fees are included only when explicitly stated. Website prices apply at the time of order.
GBI Ventures Ltd reserves the right to adjust prices in response to changes in labour costs, raw materials, taxes, and other relevant factors.
GBI Ventures Ltd may request a 50% deposit or full advance payment for office-placed orders.
Delivery timeframes are estimates only. Delays do not entitle cancellation or compensation unless caused by wilful misconduct or gross negligence by GBI Ventures Ltd. Order changes reset delivery times. Third-party delays do not trigger company liability. Partial deliveries are permitted.
Office orders are delivered EX WORKS (Incoterms 2010); online orders are delivered DAP (Delivered at Place). Risk transfers upon dispatch/collection. Unclaimed deliveries return with associated costs charged to the customer.
Certain products may overproduce up to 10%; customers accept and pay for all delivered items.
Invoices are payable within 14 days unless stated otherwise. Late payments incur 1% monthly interest plus a 10% penalty (minimum £50). Continued default may trigger delivery suspension and outstanding order cancellation.
Online payments process via third-party platforms; GBI Ventures Ltd does not store financial data, with platform terms applying.
Online ordering constitutes consent for electronic invoice receipt unless otherwise agreed.
Ownership remains with GBI Ventures Ltd until full payment receipt. The customer bears loss/damage risk upon delivery.
Customers must inspect goods upon receipt, notifying GBI Ventures Ltd of visible defects within 48 hours. Consumer clients receive a 2-year warranty on hidden defects under UK law. Business clients must report hidden defects within 4 months or 48 hours of discovery (whichever comes first).
Returned goods require advance approval. Using goods after discovering defects voids claims. Misuse excludes warranty coverage.
GBI Ventures Ltd's liability is limited to the invoiced goods value. The company is not liable for indirect or consequential damages.
Promotional offers are non-transferable, non-cumulative, and subject to stated conditions.
GBI Ventures Ltd is not liable for non-performance due to events beyond control, including war, strikes, shortages, and natural disasters.
Subject to applicable UK law, mutual debts between GBI Ventures Ltd and customer may set off automatically.
GBI Ventures Ltd owns or is licensed for all designs, models, and product materials. Customers cannot reproduce or use them without written consent.
GBI Ventures Ltd processes personal data per UK GDPR and Data Protection Act 2018. Data is used for client communication and marketing within the contractual relationship. Customers may request data access, correction, or removal.
These terms are governed by the laws of England and Wales. Any disputes shall be submitted to the exclusive jurisdiction of the courts of England and Wales.
